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Troubleshooting Service Despite taking great care in building your new kit, it doesn't work. We've all been there, and it can be very frustrating, particularly when support is poor or not forthcoming. Don't worry, with our troubleshooting service we guarantee to be able to get your kit up and running, if not we will gladly offer a full refund in exchange for your non working kit. Our support scheme is outlined below. Web Site Check our Support Pages for the latest information on your product. We will post any new information relating to design changes, common problems and most importantly solutions here. If you do not find what you want on our support pages contact us at support@cumbriadesigns.co.uk . Be sure to identify the kit to which your problem relates and provide us with a full description of the symptoms. We will endeavor to respond by the next working day with suggested causes and recommended actions. Telephone If you prefer telephone support, we can be contacted on +44 (0)7973 89 44 50 . We cannot guarantee to be able to man the phone line 24 hours a day, if we are not available leave your name, phone number and a full description of the problem on our answering machine and we will contact you. Repair Service In the rare event that our other support services don't solve your problem, we offer a repair service. There is a flat rate handling charge of £10 for this service. We will investigate the cause and, if a repair can be made without replacing any major components fix the failure and return the unit within the £10 charge. If the cause is found to be due to a major item such as a processor or LCD module, we will contact you with an additional replacement part cost before carrying out the repair. If the cause is found to be due to an 'out of box' component malfunction, we will replace the part under warranty and waive the handling charge. |
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